Privacy Policy

Last updated: March 2026

1. Introduction

Smart Street Properties ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, services, or interact with us in any way.

We are registered as a data controller with the Information Commissioner's Office (ICO). For any questions regarding this policy, please contact us at info@smartstreetproperty.com.

2. Information We Collect

We may collect the following types of personal data:

Information you provide directly

• Full name, email address, phone number, and postal address
• Property details and tenancy information
• Financial information for rent payments and referencing
• Identification documents for Right to Rent checks
• Messages sent via our contact forms, email, or WhatsApp

Information collected automatically

• IP address and browser type
• Pages visited, time spent on our website, and referring URLs
• Cookie data (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal data to:

• Provide and manage our lettings and property management services
• Process rental applications, referencing, and Right to Rent checks
• Communicate with you about your property or tenancy
• Respond to enquiries submitted through our website or other channels
• Comply with legal and regulatory obligations
• Send service updates and, where you have opted in, marketing communications
• Improve our website and services

4. Legal Basis for Processing

We process your data under the following legal bases as defined by UK GDPR:

• Contract: Where processing is necessary to fulfil a tenancy agreement or management contract
• Legal obligation: Where we are required to comply with housing regulations, anti-money laundering, or Right to Rent legislation
• Legitimate interest: Where processing is necessary for our business operations, provided it does not override your rights
• Consent: Where you have given clear consent, such as opting in to marketing emails

5. Sharing Your Information

We may share your personal data with:

• Landlords or tenants as relevant to the management of a property
• Referencing agencies (e.g. for tenant background checks)
• Deposit protection schemes (DPS, Reposit)
• Contractors and maintenance providers
• Regulatory bodies such as UKALA, TPO, or local authorities
• Our professional advisors (solicitors, accountants)

We will never sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy or as required by law. Tenancy-related records are typically retained for six years after the end of a tenancy in line with legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where consent was the basis for processing)

To exercise any of these rights, please contact us at info@smartstreetproperty.com.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encrypted storage, secure access controls, and regular security reviews.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

• Email: info@smartstreetproperty.com
• Phone: 01476 247257
• Address: 14 Withambrook Park, Grantham, NG31 9ST

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.